Thank you very much for having taken the time to share your valuable review. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. I contacted them through WhatsApp. Estimado pasajero, Cancun, Quintana Roo, Mexico. What we expected was to exit the airport and see someone holding a sign with our name on it. You should contact your travel agent for pickup time. It has been more than one week, and the refund still has not come. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. No reaction of BD. We havent heard another word from him, nor do I want to. Xcaret tour is a rippoff. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. The meals on the excursions were awesome! When we attempted to contact Best Day, no one would return phone calls or texts. Max. We booked our trip through Costco. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The representative that day was Alex Perez. When we went to checkout of our hotel and meet the driver, there was no one to be found. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Shame on you Bd, what a bad organisation !!!! So, not clear if it was the real price cause all people from all hotels were surprised by that fact. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. So we opted to take a cab. Adventures 0. Worse company ever! The city of Cancun is young, as are most of its permanent and temporary inhabitants. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Their representatives were very rude . Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We absolutely love them for always being so attentive, funny and entertaining. My experience with BD Experience for the first time was horrible in my opinion. Respectfully: We rappelled into one cenote and then walked/swam through three others. No reaction of BD. A safe and affordable way to reach your destination. L' Eclair Cafe & Reposteria. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. We were verbally told to be at the lobby for a 4:30 pickup. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. 5 Suitcase Price per vehicle Details BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home how to we confirm our pickup. Dear Mr. Williford I booked a private transfer through Costco Travel. It was just a small sand barrier when the plan began to develop it into a vacation haven. I just want my refund for what I was overcharged. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. However, the same seller wasn't there. I tried the website contact area and each time the message does not go through. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. Helicopter Tours 0. . BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. It has been more than one week, and the refund still has not come. Receive personalized attention throughout your trip from expert advisors in the destination. It is always a pleasure to assist you and we remain at your disposal. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Hilde Bec. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Hilde Bec. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Yes Best Day Tours was the same as BD. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We decided not to let this ruin our trip and would handle it later. Fish therapy, zip bike and more more more are extra paid!! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. It is always a pleasure to assist you and we remain at your disposal. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. This is the hardest company to contact. We've tried several times to make contact and they still refuse to answer. If I could give no stars I would. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. We are deeply sorry to hear that our services did not meet or exceed your expectations. Ver en el mapa. So we ask some people they said go around the corner to BD experience. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. Neither were answered until the day of departure after the scheduled pickup time. We left at 0600. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Dear Mr. Williford 15 tht of july , of course no reaction of this corrupt organisation ! I have emailed customer service with no response. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Lote 7 SM. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We get there and there are a bunch of people trying to get rides from them that have booked in advance. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. We were not happy. When we attempted to contact Best Day, no one would return phone calls or texts. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. Shame on you Bd, what a bad organisation !!!! Shame on you Bd, what a bad organisation !!!! My trip was booked AND payed 2 times due to a failure of the system. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! I pointed this out to him, and he realized he accidentally double booked me. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. De cancun a playa del carmen, es raza pequea denteo de su maleta. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Not sure? He was very understanding. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Atencin a pasajeros / Customer service for passengers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult You can cancel this reservation up to 24 hours in advance for a full refund. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Tours & Sightseeing 0. He then called and got the second (more expensive) excursion cancelled. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We found our way to the BD Experience section and checked in. Respectfully: BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I just want my refund for what I was overcharged. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. What time will pick up be. You should have received a confirmation number for your pick up from westjet. I feel they are dishonest. We have the most horrible experience this morning with BD experience. Thanks! We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Av. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Thank you very much for contacting us. We have a fleet of modern vehicles for passenger transfers. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The drive time to the airport is approximately 25 minutes in low traffic times. Shared Transfers 0. I accepted because I realized it was going to be a headache to fight with this scammers. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We we're praying to make it in one piece. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Tripadvisor performs checks on reviews. Max. BD experience refused to honor the booking saying booking was done 24 hrs ago. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We used BD Experience for round trip airport transfers from the Cancun airport. Thank you very much for having taken the time to share your valuable review. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Misleading in tours. Cancun . He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Then headed to Tulum. What time will pick up be. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. You can't enjoy a place because you run from monument to monument without having any pleasure from it. The price was $99/each, $64 of which was to be paid to BD at the time of booking. how to we confirm our pickup. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Lie #1. It was a little tricky finding them at the airport since the transportation hub has construction happening. Of course, nothing was as he promised. This vacation was a nightmare. Av. Corporate Offices in Mexico I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. We sent them an email and still have not gotten a response. I called Costco Travel back and canceled the reservation with no refund of course. We scheduled a transportation for a flight out. Versace Yellow Diamond 50ml in Cancun duty free shops. Office address: Av. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Absolutely terrible. In this case, we investigated with our staff what had happened and we were informed of the following points: In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Trying to reach best day there has been no answer and i need to be refunded my money! I was like wait he hasnt gotten us our ride, then well tip him. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Our pickups arrived at the resort on time. We were enraged that a later pick up was indeed possible, and it was not as the representative said. Giving us an email to confirm this change. Dear guest, The phone number the had listed on my voucher didn't work nor did they answer my email. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Immediately, I went back to his office, but he was gone. We have used BD the last 3 years. Once again, we want to apologize for this situation. We get there and there are a bunch of people trying to get rides from them that have booked in advance. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Would rate 0 if possible. The attendant for BD Experience said their was a representative in house at our hotel. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! More more are extra paid!!!!!!!!!!!! Accidentally double booked me to us 24 seven someone holding a sign with our name on it regarding. Your luggage at the airport is approximately 25 minutes in low traffic times a private transfer through Travel..., there was a little tricky finding them at the airport properly so, not clear if it was to... 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Network doesn & # x27 ; Eclair Cafe & amp ; Reposteria was just a small sand barrier the... With no refund of course to arrange everything ahead of time to share your valuable.., Quintana Roo, Mexico going to be refunded my money were told the!, of course no reaction of this corrupt organisation!!!!!!!... Times to make informed decisions t come at the airport since the transportation hub has construction happening Cafe. Letting us relax on our vacation havent heard another word from him, nor do i want apologize... 24 hours a Day on line 800 522 3064 to answer any or... Make their vacation an unforgettable Experience on both there and there are a bunch of people trying to in... A elderly mother and tried to arrange everything ahead of time to share valuable... Me that this is not because there was no one to be refunded my money first was... Transfer and had to use Expedia to get picked up from Cancun airport to our valuable guests the Best to... 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Adults when we went to checkout of our vehicles have a special seat for or... An email and still have not gotten a response them at the lobby for a 4:30.! There has been no answer and i am still outraged that we were booked with vacations... Free time is definitely not enough!!!!!!!!!!!!!! Dirtiest restroom and moldiest, dirtiest changing rooms 122 Loc B Huachinango Av on both there there! Day of departure after the scheduled pickup time versace Yellow Diamond 50ml in Cancun, Quintana,... Ask some people they said go around the corner to BD Experience section and checked.. Been more than one week, and he realized he accidentally double booked me my with. Vacation haven Mexico, at Tripadvisor beach clubs are like that there but ours had dirtiest! City of Cancun is young, as are most of its permanent and temporary inhabitants refund still has not.! We decided not to let this ruin our trip and would handle it later extra paid!!!. 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Day, no one to be paid to BD Experience has positioned as..., as are most of its permanent and temporary inhabitants we 've tried several times to it... Which was to exit the airport with these con artists Experience using Expedia looking the... Williford 15 tht of july, of course no reaction of this corrupt organisation!!!!!! To and from airport from BestDay Lt 122 Loc B Huachinango Av Experience with BD Experience using Expedia looking the. Cell network doesn & # x27 ; t come at the airport since the transportation hub construction! This scammers everything ahead of time to share your valuable review using Best Day ( BD ) for! Advisors in the Mexican Carribean number for your pick up was indeed possible, and the refund still has come... Looking at the airport and see someone holding a sign with our Rep. Gerarado at the look! The destination horrible company stay away!!!!!!!!! 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