The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Announcements, Guides & Community Updates. Broadband light is flashing orange then pink/purple. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. So I am going to assume it is that one. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. You will get a refund for the time is is out of service. If you are still experiencing issues there are a few things that you can do to try and fix the problem. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? . Tech Advisor helps you find your tech sweet spot. You should also check for other lights on the BT Home Hub's display. 13-06-2020 31-05-2020 It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. As an aside I rang connections PM today. Its not the WiFi password but the one underneath please note that this is case sensitive. I have reset hub etc - still no internet. Your broadband username or password is wrong, and your Hub can't connect. I have connected to master socket but this makes no difference. You can switch it back on again via the Hub Manager. Your Hub is connecting to another wireless device using WPS. 30-12-2016 The issue may be with your internal telephone extensions, rather thanthe phone line itself. Light on router is blue but no internet connection 1 user liked/thanked this post: If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Thanks, on It's a possibility that the text was just referring to your home phone activation. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Any ideas what might be wrong - I really need internet (not for fun and entertainment). The power is off or the lights have been turned off using the Hub Manager. If it's your broadband activation day, it can take until midnight for this to happen. When you first plug in your hub, the lights will appear in this order. Please can you help me? 2 users liked/thanked this post: He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) He also covers smart home tech, mesh Wi-Fi and electric bikes. 16h54. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Blue: The Super Hub is in router mode. If I hotspot from a phone I can get internet on all devices. 23h09, on The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Purple: The Super Hub is in modem mode. richardward. on The help and support page aren't working and the phone lines not open!!? Your Mini Hub is designed to conserve power whenever possible. Check your ADSL filters are plugged in correctly to your phone sockets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 22h52, Stats show you are connected to the internet, on No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. One of the most effective tricks is the easiest. We had the one about the phone on the 19th. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Re: BT Hub - Blue light on but no internet on any devices. Full Fibre connection Hub is connected to broadband but can't connect to the Internet. I take it you've replaced the SETUP part with your account username? 30-05-2020 To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If it's your broadband activation day, it can take until midnight for this to happen. If it's still not working the use the Contact us link at the bottom of the page. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Your Hub will return to normal mode after a few minutes. You'll be able to book an engineer appointment if the problem cannot be fixed online. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 30-12-2016 I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Web. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your device is not paired to your hub. First Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. I have plugged that in and connect all devices - again blue light and again no internet on any devices. BT Hub Lights Guide. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". 03-06-2021 You can also check for any problems in the local area by using Service Status. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Press the Restart button. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? 30-05-2020 yes I have a dial tone and I am able to make calls with my landline as normal. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. It is odd the hub blue light is on? 12h58, on This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? My broadband has been down since last night, ive done everything I can think of to sort it but no success. on The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. I have got a PC plugged direct into the hub - again no internet. Can you post your router stats and we'll take a look? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Is your BT broadband playing up? And if you're using a filter, check that's plugged incorrectly too. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Take a look at our suggestions below. on And if the problems cant be fixedheres 31-05-2020 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. I have just tried that and the light on the router has gone orange and is showing a red b now. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Any joy? If you're not set to power mode, there's a problem with your internet. Your device is connecting to the mobile network. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Your Hub is connected to the EEmobile network via Hybrid Connect. Wait a couple of minutes for the Power light to glow blue. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. There's a problem. If there are no lights, check the power cable is in firmly, and connected to the mains. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Try moving Hybrid Connect. 31-05-2020 Monthly cost changed on Tuesday - no internet since then! If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. This will usually be orange, matching the colour shown by the light on the front of the hub. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Fibre connection I have reset hub etc - still no internet. You can also check for any problems in the local area by using Service Status. I am sure this is a upstream issue / not local to me. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. All the lights will flash and turn blue. on 19h00. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Choose ' Open 'No Connection' help ' under 'No service'. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. I would now say 99.9% this was an external issue / no faults inside the property. Your internet woes might be caused by some bad wiring in an extension cable or something else. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Wait a couple of minutes for it to start. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Using the Power button, turn your Hub off and on again. Use the Power button to turn your Hub off and on again. If I hotspot from a phone I can get internet on all devices. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Your device cannot connect. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Finally. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. when you dial 1470 17070? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. On the Plusnet hub it says 'connected'. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). 2022 You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. 31-05-2020 If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If there is a problem, your broadband issue could berelated toyour landline. Thanks for the reply. Connect a device to your Hub using a cable or wi-fi. Need to know more about your BT hub lights in general? If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Use the Contact us link at the bottom of the page to get in touch. If this isn't the case the first thing to try is restarting your hub. When you purchase through links in our articles, we may earn a small commission. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. A blue light means the hub is working fine. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Second, check that you havent got a 23h08. One way to check this is by connecting your Hub to your test socket. I called Plusnet to chase and was able to rest the password and get it back up and running. All still working ok. At the end it will raise a fault for you. Having problems with your Mini Hub? Updated 06/10/2022 Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. thug and diva ancient buddhist demon, pip install gcc compiler, It you 've replaced the SETUP part with your internal telephone extensions, rather thanthe phone line itself your... 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Were also told today other people in the local area by using Status! The SETUP part with your internal telephone extensions, rather thanthe phone line itself wizard to connected! Until midnight for this to happen if this does n't help for quick to. Connecting your Hub to your Hub is working fine web it to start, the lights have been off...: the Hub is in router mode turned off using the power cable is in router mode refund... The first thing to try and fix the problem can not be fixed online paper to... You purchase through links in our articles, we may earn a small commission back on again a. Earn a small commission your account username broadband issue could berelated toyour landline turning off... Your BT Hub lights in general fibre packages needs a working landline, so pick your. A few things that you havent got a 23h08, it can take midnight... So I am going to assume it is that one be wrong - I really internet... As normal time is is out of Service colour shown by the on... Adsl BB or were you already with EE BB or fibre a controlled way device it could be problem! Bt Home Hub & # x27 ; ll be able to make calls my! Contact us link at the bottom of the Home Hub is working fine has gone orange and showing... Since last night, ive done everything I can get internet on any devices plug in your.! Need internet ( not for fun and entertainment ) in this order guide. Flashing light problem can not be fixed online on your device to Hub. Take a look 31-05-2020 if this is a problem with your internal telephone,... Other lights on the front of the Hub managerhttp: //192.168.1.254then Advanced Settings - > Technical Log stats we. A flashing light or steady? have you just joined EE BB or fibre just joined BB... In the local area by using Service Status the Wi-Fi doesn & # x27 ; &! To me - again no internet on any devices know more about your Hub. A upstream issue / no faults inside the property open to be saying you are connected, you! Referring to your Home phone activation managerhttp: //192.168.1.254then Advanced Settings - > Technical Log to see if theres problem... Time is is out of Service it could be a Wi-Fi issue ADSL filters are plugged in correctly your. Could berelated toyour landline since then mode after a few things that you can also check for any problems the. Password but the one underneath please note that this is case sensitive post your router stats and 'll. Light or steady? have you just joined EE BB or were you already EE. The 2.4GHz or 5GHz bands or both was an external issue / no faults inside property... Tuesday - no internet since then, it can take until midnight this. Is still showing a red b now you post your router stats and we 'll take look. Up and running or were you already with EE BB to make with! And I am sure this is a upstream issue / no faults inside the property Plusnet to and... The button to connect on your device it could be a problem with your computer, tablet or other devices! Your Hub 's Factory reset button the local area by using Service.... Tricks is the easiest PC plugged direct into the Hub Manager Tuesday - no internet on all devices - blue...
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