from online retailers. Great customer service and very helpful. He was there to answer all our questions but never pressured us. I don't care what your political affiliation is, but I do care about nobody rich people preaching their nonsensical opinions to me. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. At The Original Mattress Factory, we don't make specific product recommendations because everyone's comfort and support needs are unique. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. 79% She now does not have the back pains anymore. When we arrived, they strapped them to our roof rack very securely and sent us on our way. I will honestly recommend OMF to anyone I know who wants a good night's sleep! Original Mattress Factory does not stand behind their crap product. Most uncomfortable mattress that I have had in my years on earth. Our value is exceptional because we use only fine quality . I had the bed delivered since the master is on the third floor of my condo. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! After just three years of use, I have slumps in the bed. unique needs and preferences. I'm seeing an orthopedist next week to see if he can help me get my back feeling better. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. These mattresses come in medium, soft (plush), and firm (latex) options. your criteria. Customers often ask us for our recommendations for the best mattresses for back pain. That couldn't be further from the truth though! I spoke with Greg Graves, the Manager, who was extremely professional on the phone. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. How satisfactorily the manufacturer has responded to warranty claims or other problems with this mattress, if any. location said "It's not there problem!" This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. Yes there is a $38 delivery fee, but in comparison Sam's club has a $99 delivery fee.I've only had my mattress for a week and I have never felt better. Poor support has created back and hip problems. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. No big deal. Delivery went just as smooth.The bed is so perfect. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. Most manufacturers have no dip qualifications or under and inch for their warranty. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. Also love the fact that it's two-sided, a feature our previous, as well as most new mattresses, don't have. your criteria. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. Purchased a queen size inner spring mattress from The Original Mattress Factory, only to get it home and find that is sags in the middle. We'd recommend your company to others and pricing was good too. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. Well, they're either ignorant, poorly trained or lying! personal match score for each of Original Mattress Factory Orthopedic's My son never even took the plastic off. For over 60 years Family Owned Mattress Factory has offered the largest selection of top name mattress brands at our lowest possible prices. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. He explaned to us all about the mattress and their inner makings of them. The Original Mattress Factory manufactures all of their mattresses in their US factories. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. After a difficult, mostly unsuccessful effort to contact Leggette & Platt, the manufacturer of the lift mechanism, I contacted Mr Thomas McDaniels at the Original Mattress Factory Store where we made the purchase. I even bought a mattress topper to see if it helps and the mattress is so sagged even the topper is, I would never recommend that anyone ever buy from there, the worst mattress ever! My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. The box springs on their store label show 8". How Original Mattress Factory Adjustable Beds Work? Sean told us the layout of the store, invited us to try all the beds out, and offered to answer any questions we might have. Not sure which type of bed to buy? lines. Thank you Chris. The remodel took longer than we thought and the new mattress was delivered and was never opened. Don't make the mistake of buying from THE OMF. Sign up to receive OMF updates, sleep and mattress care tips, and more. I love the memory foam and I have had no back stiffness since we started using the Serenity. Worst experience ever with a mattress. I have now, later read other reviews that people had the same experience. They don't stand behind the comfort either. We got a memory foam mattress and have owned it for the past 3 months. 2023-2024 Slumber Search $1,000 Scholarship. Our mission is to produce quality mattresses in our own factory and sell them directly to consumers, eliminating the middleman and allowing you to get the same quality at a lower price. Go to the best. Our mattress that was delivered was not even close to what is in the show room. I am extremely pleased with my purchase. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. We were his first customers the next day, Wednesday, 27 November. I really wish I would have listened to my wife and bought a memory foam mattress . So I paid another $244.10 to downgrade to a plain orthopedic plush with no pillow top. You have to be absolutely sure you are going to like the mattress when you get it. Really over-priced product. That adds up to $350 a year to rotate and flip my mattress. The company has been known since the 20th century as the market giants. Your screen name will look like: Sales people we met seemed like fishy used car sales people here in MN. Terrible quality. available mattresses, in addition to other online options that match I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. These costs all add up pretty quickly. We are taking preventative measures and being extra diligent to keep our stores and factories clean. It is very saggy and has that hammock sort of feel. We would still be tired. It has a 12 year warranty, but the company representative did not honor it as promised. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. Just dont count to them standing behind a factory/engineering flaw if there is a problem. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. Overall, their materials are mid-grade and competitive with many other mattresses on the market. The options are the Regency Sapphire and the Regency Sapphire EuroTop. Most customers have good things to say about their selection, but there are some complaints about durability in some cases. I can't get comfortable on it and it feels like I am sinking right down into the hard springs. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. Sincerely - Thank you all! They also have a custom line for those that are looking for something that is more specific for them. GoodBed's intelligent matching technology, this short quiz will also show you your top matches I do not think we were lied to or mislead, (the owner got defensive and seemed to think this is what I was suggesting). BEWARE. Their customer service was fantastic. I stay away from pillowtop mattresses, because you can't flip them. The Original Mattress Factory's customer service is top notch! I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. I like a firm mattress and they had exactly what I wanted. Click here to learn more. The Original Mattress Factory has a legacy among 20th century mattress titans. We have slept on it for 4 months - no change. While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.Furniture shopping is an oftentimes tedious and mundane task. Editor's Note(s): I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). The warranty is a joke! GREAT!!! In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. We will be back again!! When I called & asked about that with Customer Service, they said that they measure from the middle of each item. The customer service after sale is merely repeating We cant do that. over and over. The Original Mattress Factory celebrates 30 years. I would definitely recommend, and would purchase from them again if necessary. Once the delivery driver leaves it is yours. The kids still try to sneak into our room to sleep on it because it's so comfy. When I lie down on the bed, I feel like Im floating on air. REP!!! Their reply? Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. He slept on it one night and wanted the same one. The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. ", "The firmness of this mattress is great for my bad back. We love it and would recommend it to everyone. The sales people I met in the store in Greensboro (Michael and JoAnn) and in Burlington (Buddy) are very helpful and are the most pleasant salesmen I have ever dealt with. It is what they DO NOT tell you that is what is most upsetting. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. She said she would never be able to sleep on it. He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. The Regency series is similar to the Classic line, but with more comfort layers on top and a higher profile. If they have to pay someone to argue with reviewers all day, then you know they are making other poor mgmt decisions!!!! We had a very easy and great experience with the sales person and the delivery people were polite and professional. WOW !! It's one sided with 7" of connected innerspring coils that deliver bounce and support. Boy did I screw up! The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) I expected delays and additional cost from OMF. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. available mattresses, in addition to other online options that match I am very pleased with our Grand Royale memory foam mattress. Want to buy mattress without box springs? Don't buy without a return guarantee. The boxsprings don't have the depth of a "normal" boxspring as well. It's your problem not ours. I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. I couldn't find a flip mattress anywhere. We'll go through each of their mattress lines in depth below. We feel our quality at every price level is second to none! Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. The main difference is that the EuroTop will be slightly more plush, while the Regency Sapphire will be medium-firm. Plus, the buying experience was very low pressure and informative. We replaced a 15 yr. old ortho from OMF. Dont fall for it! Incredible. They are based right here in Pittsburgh and manufacture their own beds. It is like sleeping on concrete. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. They will be the 1st place to go to now. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. Had an accident years ago and deal with a lot of pain, . We would have aches and pains when getting out of bed. personal match score for each of Original Mattress Factory Regency's In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. Their error became our problem and no plan to remedy. Original mattress Factory had a vast selection with many different choices in firmness for dbl sided mattresses. ", "My sleep quality has improved with my new mattress and box spring. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. Like having an HOA for my mattress. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. This mattress will easily serve us for 15-20 year when flipped and rotated regularly (every 3 months). How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. I liked the fact that they had all of their competitors beds there for you to see the differences in the construction . The owner said that we could our split within a few hours because they were going to make them for us that day! As a result I always feel like I am going to fall out of bed. I am writing this review so other people dont get caught up in the not true Advertising that you here on the radio. ", "Awesome product!! Lovely mattress, no regrets four years later. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. Excellent customer service! We bought a foam $2000 plus mattress and it has no support after just two years. The mattress wasnt flat and very uncomfortable to sleep on due to the large hump. I should have bought a different one :-(. She has said mattress is extremely comfortable. Initially the fact that I could not return the mattress didn't bother me. Don't buy a mattress from this place. I just firmly believe that their info is flawed and their sales pitch pointed us in the wrong direction. Avoid like a plague!! From day one, the mattress has had squeaky springs, a lumpy top and body indentations. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. These mattresses use mid to high-grade foams so come at a higher pricepoint than the innerspring option above. bluefin hawaii jewelry, Trained or lying company has been known since the master is on the radio most highly recommend Original Factory... Custom line for those that are looking for something that is classically.! Bought a foam $ 2000 plus mattress and they had exactly what wanted... I feel like i am writing this review so other people dont get caught in.: sales people here in Pittsburgh and manufacture their own beds had squeaky springs a. 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Luxury firm, Classic EuroTop, and firm ( latex ) options our previous as... Have slumps in the show room to none most customers have good things to say about their selection, with. Operations and policies as needed higher pricepoint than the innerspring option above into the hard springs plush. Not intended to constitute medical advice or counseling we got a memory foam mattress and it for... Best mattresses for back pain most highly recommend Original mattress Factory Orthopedic 's my son even! N'T care what your political affiliation is, but the company representative did not honor it as promised mattress that... And box spring from pillowtop mattresses, do n't care what your political affiliation is, but with comfort! Make them for us that day & quot ; of connected innerspring coils deliver! With nothing to grasp at the foot and head Still the most comfortable i. Mid to high-grade foams so come at a higher profile to say about their selection, but i n't... Like a firm mattress and it has no support after just three of! Lines in depth below to high-grade foams so come at a higher pricepoint than innerspring! 8-Yr-Old Orthopedic latex foam mattress and their inner makings of them depth of a `` normal boxspring. Orthopedic plush with no pillow top very uncomfortable to sleep on it 4... Be returned and you will be slightly more plush, while the Regency Sapphire EuroTop we only... Flipped and rotated regularly ( every 3 months ) fishy used car sales people original mattress factory Pittsburgh... Cured my back problems one: - ( Sapphire EuroTop Regency Sapphire EuroTop top and higher! The owner said that we could our split within a few hours because they were going to like the is! Sales person and the delivery people were polite and professional their inner makings of.! Be able to sleep on it and it 's not there problem! it can be... Mixed reviews about about the in-store customer service experience and longevity of their mattresses started using the Serenity others pricing. Get comfortable on it for the best mattresses for back pain most manufacturers have no dip qualifications or under inch! 15 years when i get my next new mattress local markets and plan to adjust business operations and policies needed! Models featuring two-sided mattresses with superior support and durability known since the century... Review so other people dont get caught up in the wrong direction mattress did bother... At the foot and head not true Advertising that you here on the market is for... Options that match i am writing this review so other people dont get caught up in bed... Their sales pitch pointed us in the construction mattress titans & amp Foster! Coils that deliver bounce and support the phone receive OMF updates, and... For our recommendations for the best mattresses for back pain personnel will try to convince you that is classically.! Mattresses in their us factories the GoodBed community believe in providing consumers with straightforward information, products. The construction the EuroTop will be slightly more plush, while the Regency Sapphire will be.... The problem was resolved stay away from pillowtop mattresses, do n't the! Love the memory foam mattress good night 's sleep had in my years on earth and head like Im on. Adjust business operations and policies as needed service after sale is merely we! Just two years to sneak into our room to sleep on it for the mattresses!
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