17. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). For more information on this process, visit theEligibility Decision Processpage. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. A COURT WILL HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH. SafeLink customers have access to 911. You agree not to hold SafeLink liable for any offensive or objectionable content. Residents of Tribal Lands are eligible for additional Lifeline discounts. As noted above, there are no toll charges associated with any TracFone California Lifeline service. SafeLink will provide access to 411 directory assistance through its underlying providers. This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. Follow the voice prompts until you are connected to a live customer service agent. Get information, troubleshoot any issue or reach a representative, all through text messaging! To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. . 6. There will be no additional charges for directory assistance. How To Set Up Your National Verifier (NV) Account. Free SIM Card SafeLink does not warrant that Data Services will be uninterrupted or error or virus-free. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. Data Services are not available in certain areas. All rates are subject to change at any time, without prior notice. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. Most Lifeline and ACP providers offer entry-level to mid-range Android smartphones. You may purchase from SafeLink ring tones, graphics and certain information services. Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Your approval letter has been sent. 6. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. SafeLink Keep Your Own Smartphone plan requires a compatible or . The Unlimited service plans are subject to certain limitations. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. SafeLink customer service may be reached at 1-800-723-3546. 2. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. WHILE THE PROCEDURES IN ARBITRATION MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD, SUBJECT TO THE LIMITS ON ARBITRATOR AUTHORITY SET FORTH BELOW. If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. SafeLink Wireless takes the security of your personal information very seriously. Unlimited Free Text Messaging You may be required to provide copies of documents proving your eligibility to participate in Lifeline. ACP service is non-transferable and is limited to one discount per household. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. 9. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. SafeLink customer service may be reached at 1-800-723-3546. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. Data Cards can be added to your Phone at any time, as long as the Service is active. Operator services will be provided through TracFones underlying providers. See additional terms below. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. SafeLink Services are non-refundable. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. However, your Phone will remain active and you may continue using it as long as you have available airtime minutes and service days remaining. who sampled jodeci my heart belongs to you; electric vehicle stocks list; richard beard obituary; powerpuff girl creator 3d; la foglia restaurant banbury menu. Unused minutes will not automatically carry over to the next month. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . 3. Please chat / share documents with us at +1 (469)450-3507. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. FOR MORE INFORMATION SEE SECTION I BELOW. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. Further, we may remotely change your Phones software, applications, or programming, without notice. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. Any hearing, visual or speech impaired persons interested in requesting a service accommodation from SafeLink should call us at 1-877-799-9989 and specify the need(s) to an agent. London, KY 40742. 15. SafeLinks Unlocking Policy is subject to change at any time without advance notice. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. 2023 Universal Service Administrative Company. The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. SafeLink does not allow international text messages. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. SUBMIT. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. Use Customers own Phone For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Airtime Rates, Usage and Included Monthly Minutes. TracFone will provide access to public safety N11s (211, 311, 511, 711, 811 and 911) without fee but with minutes decremented for 211, 311, 511, 711, and 811 calls on non-unlimited calls. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. Lifeline service is non-transferable and limited to one per household. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. We would like to show you a description here but the site won't allow us. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. AND THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. You can also complete the Household Worksheet online (this worksheet will be released later this month.) TracFone will provide customer service during normal business hours. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER TRACFONE WIRELESS, INC. D/B/A SAFELINK NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION ANY DAMAGES CLAIMED FOR LOSS OF PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION) HOWEVER CAUSED, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE (REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED). To watch short video modules on the NV, visit the Videos page. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. Anniversary date in NLAD proving your eligibility to participate in Lifeline Up your National safelink national verifier ( NV Account. 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