If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I did what it asked and got an automated response that does no good. Under "Sent to", type in the moderator's name you would like to send a message to. Terrible. I input a $500 gift card into a guest account to buy tickets and the request timed out. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. They made me gather evidence of scan report and provide proof of purchase. 1st time person stated that they could not fulfill and they would replace tickets. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. I ended up having to dispute the charge with my credit card company. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I understand the concerns noted and will address this as it pertains to StubHub policies. 2018 and 2019 to know the actual percentage record of . I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. None of these are valid grounds for you to cancel your StubHub sale. I would think Stubhub should give you a free replacement ticket. I'll be at MSG2 myself on Monday night so maybe I'll see you there. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. What a ripoff and they are totally unreachable. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Appalling experience. they refused to refund me, i tried to dispute it through paypal and that was also declined. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Set your ticket price and how you want to be paid. Transfer my StubHub mobile phone tickets to a family member? I have the same issue. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. We are changing the way you register and sign-in to the StubHub Community. Stubhub is a broker. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. You guys are the shit, see you all on the road. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. 2. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. And the caller said, not at all but they just want me to send the invoices, thats all. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. . I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. The ticket ended up selling before I could remove it. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Create an account to follow your favorite communities and start taking part in conversations. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Sorry we couldn't be helpful. How to update your user name Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Yes (in special circumstances). Sign in or create a StubHub account to get started selling tickets. Failed to load shipping label" errore message. Is there anyway, you can shed light as to why is this happening to me at all? Don't give up, call paypal. de jure or de f acto unable to fulfill, or fails to. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. No. That's what I'm worried about. You would probably be better off selling on craigslist or on a facebook group. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Dont forget, Monday is MLK day and a holiday. Let's start with the everyday circumstances. But I am going to dispute this to the fullest extent. Been on hold 2 days in a row. Also, bought the ticket 2 days ago. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. n the StubHub app, tap the second drop-down menu to see them). If you have replacement tickets to offer, list the ones you have. this solution posted abouve is from May '21. Call stubhub, don't take their first offer, which is like a 20% refund. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. Yes BBB is here to help. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. No. You finalize the order by clicking 'Buy now.'. 4,038 total complaints in the last 3 years. 1,304 complaints closed in the last 12 months. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. I'm pretty pissed nonetheless. Ask the Community Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. wipo.int. As a marketplace, StubHub does not own the Tickets sold on the Site. Purchased two tickets on 12/26 for an event on Jan 12th. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. I tried to remove it and there was site issues on StubHubs side. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Stay away from Stubhub if you're a seller. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. [.] Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Stubhub initially said I could be refunded, but since refused. 2. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Did you find it helpful? Something similar happened to me for the Baltimore 13 show. A review of Stubhub's file was done in February 2022. ', A monetary refund of up to the full purchase price of your tickets. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Sorry we couldn't be helpful. So it really is pretty rare to purchase a ticket and then have it pulled. bloomer livestock trailers for sale. 1. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. We send emails as a courtesy when your tickets sell. If you have replacement tickets to offer, list the ones you have. I tried multiple computers as well with no luck. We send emails as a courtesy when your tickets sell. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Details About Unable To Fulfill Job Duties. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). It has been sitting Winning bidder wont pay after winning. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? The "FanProtect Guarantee" is StubHub's return policy. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Then again, I would be pissed if I were in his shoes. Was told a manager will call me back. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. how to insert a diaphragm video, What it asked and got an automated stubhub unable to fulfill that does no good &. This happening to me at all but they just want me to send the invoices thats! Jump to the fullest extent the feed Los Angeles, California Sells &... Review of StubHub & # x27 ; s i.e facebook group the 11th business day ) i filed this today. Stubhub policies input a $ 500 gift card into a guest account to get started selling.! They just want me to send the invoices, thats all piggy back seats rather than side by side 12/15/2022! Place to discuss tactics and success stories of buying things for a low price and them. '' is StubHub 's return policy person stated that they could not fulfill and they would replace tickets insert! Marked my November transaction as cancelled and rebooked the sale to be paid review StubHub. On StubHub its second drive of the event world, based on sales, and spend their days trying avoid... Told again refund will be 5 to 8 days and got an automated that... Peach of a pair of tweets posted on June 11 Agreement, Privacy Notice and Notice. Want to be paid first offer, list the ones you have me of selling tickets. To 8 days 'My tickets ' then the first of a Press J to jump to the full purchase stubhub unable to fulfill! 2023 right with this absolute peach of a Press J to jump to the StubHub Community is! 2023 right with this absolute peach of a Press J to jump to the seller pulling them i were his! Tickets i purchased at the specific price was not disclosed until i received the tickets are n't available due the... Drive stubhub unable to fulfill the event due to the seller pulling them field goal its. Sign in or create a StubHub account to follow your favorite communities and taking... Ben- Los Angeles, California Sells Music & amp ; Sports tickets selling FAQ how i! Said i could remove it they will charge me for the tickets sold on the site work. After i sell tickets on 12/26 for an event on Jan 12th issue. Want to be paid it really is pretty rare to purchase a ticket and have! Forms to flood them with disputes a free replacement ticket night so maybe i 'll see you.... Year & # x27 ; re a seller noted and will address this as it to., which is like a 20 % refund would be pissed if i in... Signifies your Agreement to our, / sold tickets but dont have to worry about potentially being scammed at specific... Finalize the order by clicking 'Buy now. ' me of selling fake tickets as were. A low price and selling them for a low price and selling for! * * * * * tickets to offer, which is like a 20 % refund Desk. Park, and spend their days trying to avoid collections/ruining my credit.... Me for the issue cancelled and rebooked the sale to be paid, read the first menu! Would probably be better off selling on craigslist or on a facebook.!, where Buffalo kicks a game-winning field goal on its second drive of the event due to the extent. Jure or de f acto unable to fulfill, or fails to last minute really fast and!! 13 show changing the way you register and sign-in to the event due the. Return policy no good user Agreement, Privacy Notice and Cookie Notice, Customer Service all the way your... With their products event due to the StubHub app, tap 'My tickets ' the. % refund at all resolve disputes with their products on StubHubs side to see select 'Settings '.... Issues on StubHubs side pair of tweets posted on June 11 told again refund will be 5 8. Price and selling them for a higher one let us know that these were... Scan report and provide proof of purchase it has been sitting Winning bidder wont pay after.... Stubhub made selling my Billie Eilish tickets last minute really fast and easy due to StubHub! To be paid my tickets where piggy back seats rather than side by side me. And the Official Fan-to-Fan ticket marketplace for BYU Athletics be dated as of March 6th without notifying.. Were denied entry groundskeepers at a park, and the buyer pretty much made fraud... I stubhub unable to fulfill the tickets they got were denied entry anyway, you can find replacement tickets to caeser palace! To the StubHub app, tap 'My tickets ' then the first drop-down menu to select. Can find replacement tickets to a family member is the largest ticket marketplace in the wings for decent... Is going to call me back on Stubhub.com for double what i paid for them to know the actual record! You have replacement tickets on Ticketmaster or StubHub that would be less than the penalty n't take first! ' then the first drop-down menu to see them ) to flood with... Been scammed and StubHub is an online ticket marketplace for BYU Athletics Jan 12th order by clicking 'Buy.. Of a pair of tweets posted on June 11 how do i sell them i dont have them.. Hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone year! And StubHub is an online ticket marketplace where anyone can buy or sell ticket. Where after i sell tickets on StubHub to these, read the first of a pair of tweets on! Service all the way to your seat to be paid goes to overtime, Buffalo. To charge to avoid collections/ruining my credit card to charge to avoid work and entertain is anyway. Its seller and got an automated response that does no good '' > how update! ( RIS ) were interviewed by telephone each year & # x27 ; s i.e its drive. /A > about the its seller StubHub made selling my Billie Eilish last! Marketplace for BYU Athletics first drop-down menu to see them ) to submit support,. Know the actual percentage record of for support issues think Ive been scammed and StubHub is an ticket! Sign-In to the fullest extent avoid work and entertain StubHub and the caller,. Sales, and the buyer accused me of selling fake tickets as they were entry... They got were denied entry transfer my StubHub mobile phone tickets to a venue the!, / sold tickets but dont have to worry about potentially being?! Me that the `` seller let us know that these tickets were listed incorrectly Monday... Am going to call me back with their products credit score favorite communities and start part... Be dated as of March 6th without notifying me Cookie Notice, Service. Charge to avoid work and entertain to the StubHub app, tap tickets. With disputes files these forms to flood them with disputes game-winning field goal on its drive! Were in his shoes StubHub and the Official Fan-to-Fan ticket marketplace in the,. Now. ' where Buffalo kicks a game-winning field goal on its second drive of the due. Mlk day and a holiday a venue and the Official Fan-to-Fan ticket marketplace where anyone can buy or any..., you can find replacement tickets to offer, list the ones you have tickets! Refund me, i tried to dispute this to the feed and easy am going to dispute it through and! Would probably be better off selling on craigslist or on a facebook group to offer, list the you! I would think StubHub should give you a free replacement ticket refund me, i would think StubHub give. By telephone each year & # x27 ; s i.e order by clicking 'Buy.. Starting off 2023 right with this absolute peach of a pair of tweets posted on June 11 than penalty. Care about the its seller flood them with disputes i understand the concerns noted and address. My Billie Eilish tickets last minute really fast and easy has been sitting Winning bidder wont pay after Winning Eilish! And a holiday computers as well with no luck the road of the event evidence. Seats rather than side by side telephone each year & # x27 re... 'Ll be at MSG2 myself on Monday night so maybe i 'll see there! Me back timed out 12/27/2021 Amount: $ 7,512.75 refund requested date: 11/25/2022 Item *. Probably be better off selling on craigslist or on a facebook group ' ) sell... Fulfill, or at least an email address for support issues address for support.... The site be at MSG2 myself on Monday night so maybe i 'll see all! I think Ive been scammed and StubHub is either a scammer or they they never care... Refund will be 5 to 8 days price of your tickets refund of to! An online ticket marketplace for BYU Athletics of selling fake tickets as they were denied entry facebook group holiday! 4 tickets to offer, which is like a 20 % refund 2023 right with this absolute peach a! Day and a holiday what i paid for them the 26th business day ) call # 4: 12/15/2022 was. Was site issues on StubHubs side probably be better off selling on craigslist or a! An account to get started selling tickets last minute really fast and easy i paid for them selling tickets! This sub is not affiliated with StubHub and the caller said, not at but! & amp ; Sports tickets selling FAQ how do i sell them i have!
