Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. A .gov website belongs to an official government organization in the United States. Esto no significa que haya un problema con su caso. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Cmo puedo asegurarme de no perder una llamada devuelta? Press 5 if you want to arrange a doctor for your immigration medical examination. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Military Help Line Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? These officials can help you with case-specific issues and can answer much more questions. Cada caso es nico y algunos casos pueden tardar ms en resolverse. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Guiding Newcomers and Foreign Nationals through their international journey in USA. An official website of the U.S. Department of Homeland Security. These officers hold the specialty in reviewing the USCIS system for your specific case. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. Press 8 if you want to receive information as per the freedom of information act. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. Press 1 for the English language. USCIS is the government agency responsible for managing immigration into the United States. Visit the Avoid Scams page for information and resources. Press 1 request a copy of the USCIS guide to naturalization. Necesito una cita de servicios biomtricos. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. But they cannot answer specific questions about a case or provide legal help. How Do I Know If USCIS Received My Application? Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. To find the nearest USCIS local office or application facility. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Secure .gov websites use HTTPS We send notifications 1-2 days prior to when we expect to call the customer. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. My application or petition cannot be finished without it. Community outreach programs include a wide range of themes. Secure .gov websites use HTTPS A .gov website belongs to an official government organization in the United States. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. This page was not helpful because the content. As a result, you may hear various alternatives when you dial in. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Official websites use .gov Be friendly and polite to the customer service representative. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. View your case history and upcoming case activities, . If your queries remain unanswered, press the keys as directed. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. 2023 HomeAbroad Inc. All rights reserved. Emma is the Virtual Assistant for USCIS. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Press 1 - to call USCIS and get a form. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. Looking for U.S. government information and services? If youve got questions regarding filling out the form, then these representatives should be able to answer those. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). This is essentially a piece of software attempting to assist you as much as possible. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Official websites use .gov TTY: 877-875-6028. Share sensitive information only on official, secure websites. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). You may reach out to them on their official social media accounts on Facebook and Twitter. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. USCIS Contact Service Center Saturday Hours. Only the people who need to attend should come. Be strategic when calling the USCIS Contact Center. USCIS hace dos intentos para comunicarse con los clientes. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Last Reviewed/Updated: 02/21/2017 Was this page helpful? [deleted] 2 yr. ago. Press 2 talk to a customer service representative. A .gov website belongs to an official government organization in the United States. Secure .gov websites use HTTPS Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. I-130 Texas Service Center . Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Accessibility issue? As a result, they can answer many more questions about your case. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. Luego puede enviar mensajes seguros a USCIS. We have many resources to help you achieve your goals. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. In addition, the website consists of a schedule of the forthcoming events and information on how to register. And phone conversation with a live person is one of them. Every section will offer a key that would allow you to connect to a human representative. Each case is unique, and some cases may take longer to adjudicate. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. The information on this page is out of date. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. Press the star (*) key for all other related information. How can I make sure I dont miss a return call? In addition, there is always automated information available through a menu of interactive alternatives. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. Broken link? Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. 1. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. The wait times are generally shorter at the beginning of the workweek. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Q15. Cmo puedo asegurarme de que me devuelvan la llamada? Official websites use .gov Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Check for any processing time applied to your case. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Sea estratgico cuando llame al Centro de Contacto de USCIS. Enjoy the rest of your day" and they disconnected me. Enter the receipt number to hear your USCIS case status. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. USCIS adjudicates applications and petitions on a case-by-case basis. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. Live Chat. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. The most recent USCIS contact number is 1-800-375-5283. You can also access other USCIS services. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment For technical support with the USCIS online account, use this. The best time to dial USCIS is 8:15 am. The premium processing lines toll-free number is 1-866-315-5718. The question is - why do you need to call and chat with them so frequently? How to Make Your Communication with the USCIS Contact Center More Effective. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. (LockA locked padlock) CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. View your case history and upcoming case activities, . La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Twitter has a higher rate of prompt replies than any other. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. 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