We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. There were business continuity plans in place for use in the event of a major incident. We visited the telephone triage area and the community midwives office. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Map and contact details. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. It has 22 beds and two operating theatres and 129 employees. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. Where healing starts andthe road to recovery begins. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Budding medics have a doctor overseeing them, with workshops, hospital practice and work . All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. They provided emotional support to patients, families and carers. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Data collection takes place on one day each month and reported within monthly governance meetings. Eastbourne District General Hospital. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. Seaford, Patient records were available, kept secure and up to date. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. Nursing staff shared concerns with the level of staffing on most medical wards. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. In most wards there is a bedside television, radio and telephone system called Hospedia. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. 5. . As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. We'd like to use additional cookies to remember your settings and understand how you use our services. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. Staff felt able to raise concerns, report near misses and report incidents. Kings Drive, Eastbourne, East Sussex, BN21 2UD Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Staff showed compassion when dealing with patients and protected their privacy and dignity. People were respected and valued as individuals. We observed clear referral pathways for patients who were displaying or had mental health conditions. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. / 50.7864829; 0.2697638. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. When is meal time and what food can I bring into the hospital? Suspended ratings are being reviewed by us and will be published soon. Kings Drive, Eastbourne, East Sussex, BN21 2UD On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. It also has seven maternity beds in a midwifery led maternity unit. The board above your bed will state your name, the consultant leading your care and your named nurse. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. Our rating of this service improved. It is a general medical and surgical facility. To begin the process, all you have to do is pick up the phone and call our Patient Services department. AAA Team Home . Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Please speak to the nurse in charge of your care or area. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. There may be occasions when the only bed available is in a mixed sex area. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. 27 February 2020. The hospital staff tried to ensure that the individual needs and preferences of patients were met. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. There were clear and effective processes for managing risk and performance. Requires improvement The service managed safety incidents well and learned lessons from them. They are standing by 24 hours a day, 7 days a week to take your call. A robust governance system was being introduced. If you have any dietary requirements, please speak to the nursing staff and they will assist you. Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. Give feedback on care at this service. Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. Please visit our Insurances Accepted page to learn more. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). Clinical leadership on the unit was strong and supported staff development. Staff delivered patient care in line with evidence based care and best practice guidance. They were visible and approachable in the service for patients and staff. After the inspection we requested further documentary evidence to support our judgements including policies and procedures, staffing rotas and quality improvement initiatives. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. At least one standard in this area was not being met when we inspected the service and They will help you evaluate transportation services for your patient/client to . 01323 645 555 View details. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. Mental health services were provided by another trust. the service is performing well and meeting our expectations. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. In addition patients consistently spent longer in the emergency department than the national average. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. There were systems in place to support learning, improvement and innovation. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. Good Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. Services were being transformed to make sure acute, outpatients, nursing outreach and community paediatric services holistically met the needs of children and young people. we have taken enforcement action. of hospital observation status and an admissions process that is transparent and administratively simple. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Third party children and adolescent mental health services did not accept assessments after 3pm. Published We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. Records were brief and suggested limited discussion and challenge. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Managers investigated incidents and shared lessons learned with the whole team and the wider service. If you provide contact details, we will be in touch about your request within 10 working days. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. The plan for your discharge from hospital will start on your admission to hospital. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ We observed staff following national best practice guidance in theatres. Please give these to a nurse. 0300 131 4500, Eastbourne District General Hospital We aim to accommodate all our patients in same sex wards. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. Inadequate We inspected the Maternity service as part of our national maternity inspection programme. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. There was a continuous improvement programme in place across administrative services that included health records. / 50.7864829; 0.2697638. Call us today, 24/7, for a free, confidential assessment. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. Those series are affected are indicated in their catalogue entries. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. There had been times when these staff were not specialist trained in paediatric care. You will have a small locker next to your bed or chair for your personal possessions. This includes an average layover time of around 7 min. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. TN40 2DZ, In 0300 131 4500, Bexhill Hospital The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. We accept all major insurances as well as Medicare and all AHCCCS plans. The service made it easy for people to give feedback. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. there are some services which we cant rate, while some might be under appeal from the provider. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. The service did not keep their risk register updated. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. ACTs provide high quality and appropriate care and liaise with STAR . If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The trust rate of surgical site infections (SSIs) was better than the national average. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. Browser Support Signposting was not dementia friendly and did not accommodate visual deficit needs. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. The intensive care service used procedures to ensure that patients received safe and effective care. Building: Acute Admissions Unit. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. There were some issues with the structural maintenance of the hospital. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Incidents were investigated by senior staff with lessons learnt shared across the trust. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Call us today, 24/7, for a free, confidential assessment . Get alerts when we inspect. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide.
