Refunds will be issued in the original form of payment. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. Because I only buy name brand items, I've never had a problem with the quality of the clothing. If you rent a car with cash Due to reading unfavorable online reviews on Amazon, I decided to return it. I really feel like the manager just did not want to take the time out she was very unfriendly. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. All the unused and original items are valid for in-store returns. So why do they have this policy? 4. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. Ross is a store I do not usually go to. I came here to see how long my refund will take to appear on my credit card. I am very disappointed with my experience. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! Now, I have never seen a pair of women's short that cheap. This has been a lesson learned to not shop at stores that are not trustworthy. Most of the time, that should be enough to get you a full refund to your original form of payment. Require. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. The reason for this is because sometimes on some products the product description is not always accurate on the product. Take everything plus your photo ID to a Ross store within 30 days of purchase. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. This woman will be fired and I will do whatever it takes to make this happen. First Name*. you have my email, I'm waiting to hear from you. I could understand if he had left the store, but he didn't. I asked. The first time they told that the manager was in the stores in the mornings. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. I walked over to the counter where a woman named Stacy was working. Modified date: Nov. 17, 2022. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. What can I do? TX. 9. You can't just buy something to use one time and return it later because that's called a rental. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Debit cards using PIN will receive cash. Ross accepts returns at their store for most of the items purchased from them. What is no, sales or dismiss outstanding invoices are at each store would go back on them? Your refund will be processed via your original payment method. A receipt is the prime proof of purchase at Ross. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. I visit A Ross store every week. For any reason, if you are not happy with your purchase from Ross, then no need to worry. It was a 10kt gold Love-knot design. However, I have never had a problem with returning merchandise at all. We encourage you to share your experiences in the comments section below. *Required Fields. Visit the nearest store. She said, "[This] store does not do that." I can always find something to buy there. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. I said ok and handed over. She didn't have an answer for me and just said No And there were still costumes on the sale floor. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Returned two days later to purchase matching shirt & misc., approx. And it is by far the most horrible shopping experience I have ever endured. Ross wont provide refunds on opened software items. Keeping your receipt secures the amount you will get back even if it's over 30 days. Worst return policy ever! Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. I tried to hold a conversation and she got ruder. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. She answered, "yes", I have the receipt and tags are on the dress. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. Why is it if you purchase items using a debit card you cannot get cash back on returns? Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. The tags are still on and everything. If you want a cash refund, you must wait 5 business days for the check to clear. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. You dont need a tag either but you will need your Id for all returns. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. I have been waiting 10 minutes and she just walked in. I put down my purchases and walked out of the store. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Thank you. Our info isn't that private anymore ) Thank you I want to return it, but I do not have the receipt. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. If so can I get a new ring. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. (ridiculous & unnecessary). Taz. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. So for me it did not take long. i shop at 3 different Ross stores on a regular basis. I will never shop Ross or a dd discount again . I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Be sure you really want what you are buying or you may be stuck with it. We do not provide itemized merchandise searches. I bought jeans for $30 and returned after 30 days without a receipt. I was little surprised. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. Can I return items at the Ross store without the receipt? I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. (Need to change that). She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. They are separate companies operated by different people with different policies. No way you ever sold this shirt for 16 cents! After the 60-day mark, the bank is no longer . Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. They were not work an unknown to me, I just read on line what I am suppose to do with the return. However, several new rules apply. 13. The lines can be long. Never again will I go back ever and will make sure to spread the word on this terrible ran store. Went to return a pair of shoes without a receipt. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. They have great home decor items like pictures, curtain rods, candles, etc. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. To maintain our great prices, we keep all aspects of our business simple. I'm very sorry,so ashamed. The refund will be initiated only if approved by their. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. Yes call them and complain. (she has not even tried yet). During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. They wanted to know if that would be an issue. I have been shopping at Ross since I was 18. Some retailers just "let them walk out". You can ask for an exchange only if the software turns out to be defective. But what happenes when your store manager doesn't follow that code? Is it possible to return your clothes to a different Ross? Its called override etc. complete sets of bath towels for a wedding gift. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. However, they don't accept returns for "used or altered" items. I always plan on a store credit when I return items. I've never had a problem returning things to Ross. At TJ Maxx when you return for another size they just wave you through. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. So, I wanted to exchange but cashier didn't let me. Copyright 2000 - 2023. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. A valid picture ID (Driver's License, State Photo ID, Passport or Military . Yes, if you are shopping on behalf of a charitable organization. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. She just kept interrupting me and would say it doesn't matter!!! If that was the case then i wouldve let it go. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I didn't notice the credit until I had arrived at home. 5 days and I had a receipt. I have been to Marshals, TJMaxx and all other stores and none have such policy. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. After washing, the paints unraveled all along the seams, truly defective. Items returned to Ross must NOT be used, worn or altered in any way. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Consumers need the option of returning an item, or else they would purchase far less products. A debit card refund will usually take 3 to 10 days to process. I understand not receiving money back, but I can't believe I can't get in store credit. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Hours vary by store location and time of year. I bought a pair of sandals and did not try them on u til I got home. Keep in mind.l, by store policy the limit is $50 without a receipt. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis. Only once did i sign. I've shopped at Ross in Baltimore Maryland and Houston Texas. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. For your information, and again: They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Web: city car driving simulator 4. ross return policy clearance items. Release. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. I paid $21.99 ($24.10 with tax) in cash. I went to return it 2 days later, and they would not allow me. I am very disappointed in ross and use to be a regular customer. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. 2: Price Ticket removal. Hope this helped. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Ask for the discount for purchase and a lot of companies will still make that sale. Return Policy for Fine Jewelry, Swimwear, and Lingerie If I have a receipt that has not passed the 30 days I get my money back or cc credited back. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. How long does it take? I also explained that I loose these papers easily. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. For debit cards, call (800) 542-2657. Ross store in San Francisco at Lakeshore plaza. $7.00, paid with check. If you try to return something after 30 days youre NOT completely out of luck. It can take up to 30 days. Happy holidays, I hope this was helpful in answering some questions. show ID when I used the store credit. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Be sure to check items especially clothing closely before purchasing. I have the transaction in my bank account and just want my money back! It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I take this into consideration when shopping there. And it's in a more lively area too. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. Boo hoo~! I shared the information with the woman who went back to the manager who gave her the credit. i also have my receipt but dated back from 2019. Someone put it in our cart while I was in the fitting room and we payed for it. I sincerely hope not! I did leave the designer tags intact. I tried to return items bought for my daughters room makeover. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. After about an hour, I went back to return one of the items. 30 days. When I got home and opened them it was to my attention that they were broken! Please also note that shipping and handling costs are not refundable. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. I returned a pair of shoes I bought with my debit card. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. Just bring it into any Ross store and theyll set you up with a new gift card. You will get your refund in the same form as the payment method. I tried pulling it to get the teeth fastened at the base, but it didn't come down. I went back the following day with the receipt. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. If you WASH the article it becomes non-returnable.
