The 24/7 chat is turned off and nobody bothered to respond to my email. this was for a very special event and now i have no outfit and no resolution to this. This company responds to reviews on average within 5 days. All our models are approximately 175cm tall. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Be careful of ordering something for a particular occasion. I'm so frustrated because they don't have a phone number. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Categories. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Search. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Her mom (Gene's mother's sister) has moved to France. . They have yet to respond and emails were sent over a week ago. Store credit only. -Kate. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Have something to share about Lucy In The Sky? In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We're so sorry to hear that your order was delayed. Contact from abroad. What a terrible return policy for a online store. I had to do a charge back from my credit card company to get my refund back. I ordered my daughter's homecoming dress on 9/20. Unfortunately, we are not selling our styles to other retailers at this time. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Your card will be debited immediately upon authorization being received. | Read 5,961-5,980 Reviews out of 6,594 Please note we cannot ship express orders to University/PO Boxes. The dresses were way too short - they barely covered my butt. Cassandra M. went beyond. Sky's customer service number. I HIGHLY recommend NOT ordering from this place. They are absolutely, THE VERY BEST!!!! Email: shop@lucyinthesky.email - replies within 24 business hours. A store credit is automatically applied to an account attached to the email used for an order. Business days do not include weekends or public holdiays. So glad we were able to help! Shein has better quality than this garbage! These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Lucy In The Sky. Date of experience: 04 February 2023. You can activate your new camera, view your photos, manage and monitor. Please email us at resolution@lucyinthesky.email so that we can better assist you! Hi Kristina, Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Call costs from other providers will vary. It is an eligible payment method for all U.S orders over $35. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. The company helped issue credit for this matter to purchase a new item as soon as possible. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? She responded quickly and answered all my questions. Excellent Customer Service, Quality Name Brands. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, The prices they charge is not right. Really bad. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I absolutely love Lucy in the Sky's Customer Service!!! Also no updates on arrival or even if I will ever get it. You can email us at resolution@lucyinthesky.email! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Were almost out of time and do not have a back up plan. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. . I ordered 4 items and once I received 2 of them and saw how bad the quality was. There is no phone number and the chat has been disabled. Hi Kaylyn! Haiker Rojas. Really horrible place. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Go to our site to chat with our support team or email us at support@lucy.co! No further information is required on your end, the return label has all your information. We therefore have no responsibility or liability for the content and activities of these linked sites. Sky Fax. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. If you need help please email us at resolution@lucyinthesky.email if anything else. Chat is only option and that takes hours to even get a chat representative. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. https://www.lucyinthesky.com/shop/index.php?route=account/login. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Now my daughter has no dress for homecoming and we are scrambling. Oh no! In the case of any change-of-mind or sizing issues, we offer store credit. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Store credit took weeks. If anything else you can email us at resolution@lucyinthesky.email-Kate. Customer service contacts and company information. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I ordered the Kayden Dress in black. I have never been able to complete a return that quickly. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 This policy is effective from 01/01/2016. 0818 719 819. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Overnight orders shipped Friday will be delivered Monday. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Good Luck! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Lucy in the Sky, Inc may change this policy from time to time by updating this page. I have emailed twice and now we are scrambling for a dress for homecoming the week of. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Thanks for your feedback. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. As soon as you place the order, it is processing on our end. Hi Grace, Thanks for your feedback. I HAVE MY TRACKING NUMBER. Beyond disappointed. Please let us know if we can help any further. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Customer service is awful. Trust that their reputation is deserved. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Anyone can write a Trustpilot review. Do not buy from them. Intellectual Property, Software and Content. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Thanks for your feedback. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. I am doubtful now the dress will come in time (or ever) for my event. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I messed up my address and they were quick to help and fix my mistake. It fits exactly to measurements specified in the skirt section for sure! You can also visit this article for more information on getting support! Delivery date was Feb 17-24th. Our regular return policy applies to all orders made through AfterPay. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. . We may contract with other. -Kate. - Kate, Hi Chris! So ordered the 3rd dress in a different style. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns.
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