Select Sell tickets from the three dots. We're not refunding money at this point,'" Cormier said. Contracts are contracts. Read the full policy. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Needless to say, I initiated a dispute over StubHub's transaction. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I called immediately but received the same reply, "No refunds!" Help us improve this article with your feedback. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. a cash refund, but that cash refunds remained the default. Overall awful experience with only one of four tickets received for $500. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. We waited two hours until they decided to open the door again. Too late to purchase decent seats. Ticketmaster, for example, states that if an event is . They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Concert was postponed to October and was just canceled. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . I selected a particular date for a Broadway show. This cookie is set by GDPR Cookie Consent plugin. What if I never got either? I went to use the credit on my account, and nothing showed up. Have you made a mistake by purchasing an excessive number of tickets? I should be given a refund! StubHub changes its refund policy during COVID-19 pandemic, how you can Said cancellation was glitch. Very disappointed. I agree. DO NOT BUY FROM THIS COMPANY! We were not the only ones. I wish I had read this before buying. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. They had me wait 3 hours to tell me to go scratch. and would like to return it? Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Til' they get their procedures in the correct order, I'll never return as a buyer. Not only did it ruin our night, but it also cost us a lot of money for nothing! At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. If Adele ends up cancelling you will get a refund. They were for the correct date and time ? How is this right? Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. StubHub will contact you as soon as possible. 01-24-2022 11:26 AM. 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Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . i have attached the information from the venue. Certainly they can see that my ticket barcode was not scanned somehow. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Now you gave them no time to sell again. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Been on the phone for hours wasted my whole day. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Olivia Perreault. I want a full refund as we lost jobs and need that money. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Money down the drain. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Putting the money back in StubHub's money-back guarantee. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) Tons of others with stub hub purchases were going through the same thing. It's not fair to the seller or stubhub. I was not able to enter the concert . "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. The event has been passed, and no new date has been posted. When you mess up, that's your problem not stubhubs and not the original sellers. the Stubhub policy is to only give refunds if an event is cancelled. About WSJ. Want to pick up my tickets from a UPS store. Highly dussapointed. Horrible return policy, will never use stubhub again!!!! The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I will never use StubHub again. I got a COUPON worth 120% of my original order. Select the ticket group you'd like to sell. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Last Updated on June 24, 2020 by Dave Clark I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. What are you going to do to help your customers? These people are entitled to their money back. Where is my refund? - StubHub Community When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. The Hollywood Reporter is a part of Penske Media Corporation. Did StubHub's changed ticket refund policy violate Massachusetts law? Is it still taking 120 days? StubHub to Refund Over 75k Customers for Events Canceled During the StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. No. How Can I Request a Refund for a StubHub Ticket? As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. If these are not available, you will likely get a full refund. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Action 9 helps customer get StubHub refund despite policy change StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. LAST time I purchase tickets through StubHub. Major League baseball canceled the game and StubHub changed its policy. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). 5. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. NEVER again! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Part of my frustration is money lost but it's also abt the integrity of the company. Explain your scenario, and provide any applicable evidence. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. After another hold the rep told me the manager said the same thing. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Had I known seller didn't have tix I never would've purchased. I called customer service right away, but they denied a refund. F**ked up situation. These tickets were not purchased with a coupon. Should have checked this site first. I requested refund now, but they didn't reply me yet. I ordered the tickets less than an hour ago. StubHub won't give refunds for canceled events, just 120% site credit Remember to provide us with valuable feedback. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Any good news for refund for us regrading clear actionable step to get Coachella refund? I'm going to contact my credit card to see what my options are. Tap Tickets in the navigation bar at the bottom. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. It is taking Stubhub about 120 days to process refunds. I called the credit card company and the charges on the card had not even hit yet. Stubhub does not accept returns. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I will never use Stub Hub again. Dworsky says he hopes she'll intervene. You dont get to change the rules to suit you after the fact. I purchased tickets on their mobile app for a college basketball game. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Danielle is the author of this solution article. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Never again will I use StubHub! We are changing the way you register and sign-in to the StubHub Community. He did not do that. Dave Clark. Its really not fair to people whom purchased on this platform. People have to make mistakes all the time and this was a mistake. StubHub offers refunds for pre-policy change cancellations StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please.
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