Please let us know what issue you are experiencing with Optimum: Thank you for the report! What is going on ? @OptimumHelp internet outage in Bushwick (zip code 11206). 07860. . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Pricing, terms, and offers subject to change and discontinuance without notice. Our crews are actively working and will continue until all impacted customers are back online. A tech has been out here every week. If you are only having a service problem on one of your computers there may be a problem with the software. Optimum WiFi hotspots are a network of over 1 million WiFi The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. If the above tips do not fix the problem you can try rebooting the modem. Twitter: @OptimumHelp Users are reporting problems related to: internet, wi-fi and tv. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Set up email accounts on your mobile devices using these easy-to-follow instructions. are also linked at the bottom of this page. We may not know you are without power. In the last three months, how would you rate Optimum? Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Internet access points that allow you to make high-speed Internet Download the WiFi HotSpot Finder App. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. If no outage is shown, trytroubleshootingthe issue. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Having problems? Leave a message in the comments section! On the flip side of promotions are fees. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Plus, Optimum makes installation free for customers when they order online. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Constant outages. Enter your ZIP code to get updates on your neighborhood. Optimum by Altice offers service in 17 states. 1. Any eta on restoring service? Report problem. With Automatic sign-in, you register your Ive been patient. Please upgrade your browser and/or operating system to improve your user experience. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Find out what is going on. This user guide shows how to use the outage map by accessing it through the web on a desktop. ^David. Remember User ID helps you log in without having to memorize your ID or look it up every time. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Our lines, which hang on power poles, require power supplies to be active. Currently we are unable to access your location. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Their equipment doesnt work half the time. All services not available in all areas. Check for outages. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ I understand the frustration with gift card issues. Check to see your plan options by entering your ZIP code at the top of this page. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Latest outage, problems and issue reports in social media. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. BroadbandNow Internet Service Provider Awards 2020. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York hotspot. Optimum's mobile services are powered by T-Mobile's wireless network. @OptimumHelp any update when service in Franklin borough will be restored? Yes, I have to wait a week for a tech to get to me. Optimums mobile services are powered by T-Mobiles wireless network. Select OK when prompted to allow FirstEnergy to find your current location. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Are you also affected? Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Simply unplug your modem from the electrical outlet. Late or missed payments can cause an interruption of service. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. to Make sure your computer's software is up to date. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Useful comments include a description of the problem, city and postal code. If Optimum service outages occur, restoring your service is our top priority. ^David. Report a tree, light or possible power theft. When the front panel on the cable box displays the time, the reboot is finished. like a laptop, cell phone, or tablet with your Optimum ID and password. Home / Outage Map; 866.200.7273. Optimum Internet Services We strongly recommend that you upgrade to a more current browser. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Check for reported outages Call to check pricing and availability in your area. Its been a month. BroadbandNow is supported by commissions from some of the providers listed on our site. To view personalized information about current outages in your area, please sign in with one of the following options. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Its been a month. charges, at the number provided above. Optimum Business - Service Outage Check for outages Sign in to check your service status. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. A tech has been out here every week. Discussion. There may be a slight delay while the menu screen loads. @optimum Im feeling totally ripped off by @optimum. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Unplug your equipment (i.e., your modem or Gateway) Those are pretty lousy hours if you work outside of the home and can't call during that period. @OptimumHelp no service for over an hour. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Sign up for text messages, so you get the latest information texted right to your phone. Also don't post any of your personal information. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless During significant storms, we will share updates on our social media accounts. Enter the account number associated with the outage address. All rights reserved. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Make sure to report and "downvote" such posts. All Rights Reserved. People with access to Optimum Fiber will have fiber routed directly to their homes. phone, or tablet with your Optimum ID and password. Optimum by Altice is available at this address. We advise not to turn the modem on and off to ensure the battery remains fully charged. All of the downloads are safe from the vendor's official website. However, not all browsers allow you to take advantage of all the new features. Optimum does not impose data caps on fiber or cable internet plans. Learn about outage & storm safety Reliable energy starts by putting safety first. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Ive been patient. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ View our outage map . You've been recognized in our annual awards If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Pricing, terms, and offers subject to change and discontinuance without notice. There could even be connection issues between your home or business and the nearest utility pole. To report an outage: Text OUT to 544487 (LIGHTS). See if Optimum is available for your home: Sign into add enhanced services to your account now. Brenham isnt that small of a town. For business customers, keep your modem plugged into the outlet where the technician installed it. Do not assume a wire is down if your power is out. If you should lose power, these tips and resources can help you manage while our crews work to restore service. It is common for some problems to be reported throughout the day. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Please try again later. Please look into it. *Accuracy not guaranteed. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Make sure there are no loose plugs and the outlets and circuit breakers are working. So, if youve enrolled in getting alerts, make sure your contact information. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Without power to your home, your Optimum service will not work. Post yours and see other's reports and complaints. You can add home phone service for $15 to any internet plan. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. If you have any questions, send an email to info@broadbandnow.com. FlexAbility @OptimumHelp I just received the worst customer service response after their scheduling error! If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. It's been over 3 hours. All trademarks and service marks are the property of their respective owners. Frustrations? . . 1 Court Square West, Long Island City, NY 11101 optimum.com/terms We need the GPS enabled on this device and your permission to use your location. ^David, Hi there. Outage reports and issues in the past 15 days originated from: Tips? All plans include unlimited data. Make sure you haven't missed any payments on your account. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Congratulations Optimum by Altice! Also don't post any of your personal information. Help. . Optimum offers cable TV, home phone, and mobile services along with home internet service. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? View the steps. Get it fixed. Visit Brenham isnt that small of a town. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Plug your equipment back into the power source. All of the downloads are safe from the vendor's official website. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Use the zip search and check with Optimum by Altice directly to verify availability. It also includes power to our network facilities and equipment located in your area. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Get status information for devices & tips on troubleshooting. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Count to 5, then plug it back in. Please try again later. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Optimum.net is compatible with a wide range of browsers. View storm video . At the moment, we haven't detected any problems at Optimum. Make sure to report and . Find out when service will be restored.
