On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Why? I will never travel with Viking . I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Viking already runs a number of river cruises. by Steve CaseLast updated September 6, 2022. (The consumer indicated he/she DID NOT accept the response from the business. NEW! Before you decide to. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. You dont cruise in Egypt in June/July because its too hot. Share. Also lost out on the cruise vouchers. He replied "absolutely no way both medically and because ************ weakens her immune system!" This is our third time to book a trip, and in 2023, the medical requirement is still in place. The first example of river distress is the Po River in Northern Italy. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. When I called to cancel they said we did not purchase the insurance. Learn to how to find the cheapest awards. Jim. I told a member of staff about this and was directed to use a toilet on the top deck. coach. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. "We will not cancel any cruises," said Shreiner. However, the same problems do not affect river cruise ships. We missed 2 ports of call and 1/3 of our sites to see the auroras. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. We were running between the airlines at ***** to find out what was going on, very frustrating. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Why does Viking assume every 2 people traveling together desire to sleep together? took the call and told us that schedule wouldn't be available most likely till January 2023. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. . On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie On 11/22 we received an email from Trip Mate regarding the resolution of our claim. They also issued non refundable vouchers for our port excursions. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Viking allows those who book the most expensive rooms to book first. Related: Booking your first river cruise? Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints These two rivers are the most popular routes in European river cruising. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Anybody got any idea what do I do? Anyone can write a Trustpilot review. RHINE GETAWAY. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. They offered us a 150 dollar non refundable credit to be used onboard. Then in Philadelphia Karin Price Mueller | NJ Advance Media for NJ.com. This requirement was enacted after we booked this trip . If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. It goes against our guidelines to offer incentives for reviews. SPRING SALE Special Fares Reduced Airfare Dates: Availability: The vaccinations mean nothing anyway. However, as everyone knows, predicting the weather is not an exact science. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. I ask if I could have the number to her managers boss she said no. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. This site does not include all card companies or credit card offers available in the marketplace. The even occurred in February of 2023. ComplaintsBoard.com is a leading complaint resolution website on the Internet. International Association of Better Business Bureaus. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Refund on premium air payments that we did not receive in premiumservice. We are unable to meet their requirements and therefore want our funds returned to us. The next indicator of river flow problems is the Thames River in England. This is an awful company to deal with. . At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Viking will not honor this request. For information about your specific voyage, please log onto MyVikingJourney.com. 2. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. This complaint has been resolved automatically due to user's inactivity. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Yazmin Hope and Libby Gallagher Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. AMA Waterways | Travel Requirements & Safety Protocols. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Viking Ocean Cruises has sailings listed for June, 2021. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. airfare $2198 Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Only in very rare circumstances are the sailings canceled outright. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Check here before booking an award fare. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The booking # is *******. over night stay we got back to Cincinnati the next day. But it is for us. ************************************* Cruises that was set to sail in April 2020. The departure flight from ******* was delayed due to the storm. The draft is the amount of vessel that is below the water line. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Why didn't Viking pay to dock? We paid for the trip and had trip insurance. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Unfortunately, my husband unexpectedly passed away last month. In this case, you will receive a full refund of your cruise fare. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. The food was excellent. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Not impressed and wi never book another trip with this company. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Other viking customers from ******* on the same cruise were also booked the same flight. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. The good news is that there are not the mass cancellations we saw in 2020. Submit a complaint and get your issue resolved. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). Sandi. The complaint has been investigated and resolved to the customers satisfaction. Plus Ups are excluded. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. It was not a condition of completing this trip. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. SA. Beware of Viking excursion policies.
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