And there was damage on almost every side of the charger. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We do not give refunds and this buyer did not read the terms. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. I'm not confident that I will receive the refundif I don't send with tracking. (which did come as a shock we usually have to call 2-3 times to get something resolved). Get it as soon as Sat, Oct 15. Choose a reason for the refund. Your email address will not be published. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. .. just like we do now when buyers claim they never received the item! Check out the damage on the box: And there was damage on almost every side of the charger. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. 05-11-2014 To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. The amount of horse-hockey stories that would phone or walk-in was astounding. We called eBay (BIG KEY! The stilts were a pretty great find! For more details, please see our Condition of returned items policy. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. If you continue to use this site we will assume that you are ready to rock on with it. Comment below and let us know what happened and how you resolved it. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? All sellers need a filter to keep the "stories" out. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Returns will not be accepted without prior authorization. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Refunds go back to your original payment method and are typically available within 3-5 business days. The good news isyou dont need to explore all this yourself! The item was significantly not as described. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Choose the label you want to send to your buyer. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). But at some point, the scammers are going to figure out the weakness in that business plan. How To File a USPS Delivery Complaint in a Few Clicks. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Report the feedback. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Why would the buyer be liable for return shipping if damaged by the carrier? It should have the return policy on it. "Birth certificates show that you were born. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here's how to send an eBay shipping label from the View return details section: eBay sellers can include a restocking fee of up to 20% for returned items. But I trust my judgment and I'm hardly ever wrong. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. You've been a member since 2010 and you've logged dozens of transactions. You can also find more information in our full article below. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. In the past we may have called 5-7 times! You shouldnt have problems getting back the money that the item is worth. Select Mark as sent. Hopefully this isn't a seller in China. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. Since he didnt package it properly, he may not be able to collect the insurance. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. I sell on many platforms, and have been selling on ebay for over 15 years. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? The seller keep the sale price but their funds may be on hold for a week. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. It would leave a sour taste in my mouth too. 2022 Flea Market Flipper. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. To contact us: Click Help & Contact at the top of most pages. How you request the return depends on how you bought them. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Return an item for a refund. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. So CALL eBay when something like this happens. A couple of buyers indicated they received no response. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. INAD returns are paid for by the seller. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Voc pode pedir nossa interveno para resolver a questo. eBay Canadas Zero Insertion Fee listing promotion extended. Anyway, I don't think you should publicly announce your refund offer. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Damaged Item Who Pays Return Shipping? Who covers the shipping costs depends on why you're returning it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Your item didn't match the listing, or it arrived faulty or damaged. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Can I refuse to give a refund on eBay? It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. 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Only in our case the buyer didnt pull a switch-a-roo. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Return an item with alternative shipping arrangements. Get streamlined shipping at no extra cost Simply pay the cost to ship. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why would the buyer be liable for return shipping if damaged by the carrier? For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. And is it mostly positive? Who is responsible for return shipping costs? In some cases, you can't know for sure. See our Partial refund guidelines for more details. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. The seller simply cancels the sale and a refund is sent back to the buyer. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! From the dropdown menu, select Send refund. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. As a seller though, I would hate to see ebay make this a requirement .". Thanks for all you do. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. . If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. 04:41 AM You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. I received it with stains and pulls in the fabric. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. For more information, see our Condition of returned items policy. Dont let it! eBay Selling! If I had simply changed my mind, I would certainly pay the return shipping. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. But , as we all know, not all sellers (or buyers ) are honest. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Confirm your return address on the label. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. They can then print the label and use it to send the item back to you. All you need is an email address. Send the order back. If youprefer, you can provide the buyer with another method of returning the item. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. eBay Money Back Guarantee covers most transactions on eBay. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. If the seller receives payment but has not shipped the item, then there is no return shipping cost. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Choose the label you want to send to your buyer. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Jen in Indiana. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Disclaimer. 2 min article; If they agree, youneed to send funds to cover the cost. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. I grew up in Central Florida and have lived here my whole life. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. How many feedback do you have? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. Log on DoNotPay in your web browser and we will help you. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. We do not give refunds and this buyer did not read the terms. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Check the seller's return policy in the listing to see who is responsible for return shipping costs. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? You can save time and money by printing shipping labels for your sold items on eBay. The seller will also pay for return shipping. As to a Return within the GSP for Not As Described, I would assume the same principle applies. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. That shakes them out of the tree. Exciting News! Why was my refund less than the amount I paid? Copyright 1995-2023 eBay Inc. All Rights Reserved. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. Thanks. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Take action within 30 days. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. But, like I said, all I got was a form letter. Use the carriers shipping calculator to find out how much return shipping will cost. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Adding tracking details to your return helps protect against delays or issues in the refund process. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Why Did My Package Go Farther Away, USPS? There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. When a case is opened, the buyer is asked to upload photos and offer details of the item. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Next, clean the lens with dish soap and dry with a microfibre cloth. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Who pays return shipping on PayPal? Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Need an update on an open return request? This again seems not logical. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . I was indeed shocked that in was the first call this was resolved. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. If you've already registered, sign in. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". All Rights Reserved. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. 2 min . +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. You must be a registered user to add a comment. Tips for returns Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Find It In Seconds! PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. What happens if eBay seller doesnt respond to return request? Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. ), know that eBay should have your back. Amazon Package Sent to the Wrong Address? If you've changed your mind and no longer want to return your item, it's easy to cancel your request. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. And as far as pictures go, you're right. Learn more about our Condition of returns policy. I was calling them to see what my options were. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? FREE Shipping. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Scroll down to the RMA number checkbox, click it in and submit the changes. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. This may take a few days. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. We used the other account for our own private purchases. Please include a picture of the damage and your order number. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? We are only stating what happened to us- sorry if that is unbelievable. If you want return shipping to be insured, see our section on alternative return shipping options. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. I worked retail for 35 years. Individual policies will vary from shop to shop. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. We recommend using a tracked service for return shipping. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. You can also check the progress of your return request at any time. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. And I cant recall a time that we have lost money on an item and a case. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. Death certificates show that you died. I am small, but, getting 2-3 a WEEK. Saiba mais sobre a Autenticidade garantida do eBay. What am I going to do with the returned item? And there not even any hassle. (Valid reason for a return, and I thought it worked when I sent it out).
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