Thanks for the examples that have been provided so far. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 23-04-2021 Please check your email settings. When this happens. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Email headers can be found by looking at the email item's properties. I also feel slightly better I am not alone. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Incoming mail works, but unable to send anything. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 3 users liked/thanked this post: It is very annoying, I hope you guys reach me out soon. Thank you, JW. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. on Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I can't afford the risk.'. Log out of your email account then, Using an email program? by 10h59. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. None of the posts I have seen are the same as my problem however. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. What do I have to change to make my emails send? 16:52 EST 04 Mar 2023. 8h29. Re: Emails from btinternet.com addresses not received. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. mingoslkd, call Switching email address if you have never done so before can feel like a daunting task. This has made me want to look a bit further and so I found the Community. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. This was a pain, but I went along with it or else I couldnt use email. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Thank you for your follow up. I am using the Outlook app on a Samsung phone. on Sorry but how do I PM you, and what details do you need? 11h40. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. We'll need to look into this and we'll get back to you next week. You can link any BT email address to another broadband or Premium email billing account. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. We understand that you are experiencing issues sending emails. What can we help with? None of the posts I have seen are the same as my problem however. I then asked them to login to BT webmail and send me another email and that one came through straight away. Announcements, Guides & Community Updates. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Do other emails they send get to where they need to go? 3) Import all of your contacts from your old account to your new one. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Refunds. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I installed the outlook App on my iPad and it works perfectly I'm afraid. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". All other emails to other systems have no issues. Its probably not directly relevant to your problem, but who knows with Apple!! You can usually find the option to redirect in the inbox settings of your old email account. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Looking through previous posts I see this has been a regular problem. on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I know it exists because I can pick it up on ios and via BT Webmail. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. This morning I clicked on the email icon on my phone and was again asked to login. Accounts that are inactive for six months . I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. BT are blocking the complete domain which the sender is sending from. Apple may provide or recommend responses as a possible solution based on the information I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Go back to: Email help. Neither of these has solved my problem. Have you had the chance to try the steps in the article below? So hardly time for a timeout to have occurred. I've rebooted twice and reinstalled Office 365 without success. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I have a recent problem with my email service. By 26-08-2021 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks Please update the server configuration to continue connecting to this account", with the option to cancel or update. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I have tried sending individual messages and simple test messages but nothing works. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. on This is exactly the same as my issue - with the 993 / 465 too. Townman, Gandalf, anneoconnor. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 17h25. Your post does not go to BT. As soon as I removed that link all was well again. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Send yourself a test email. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 5) Set up an auto-responder message on your old email address. Typical script! I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 2 days ago I suddenly stopped being able to send emails and get the message below. Are there really just two of us having this problem? Have you had the chance to check if the issue persists on a different user account? Does anybody have any idea how I can resolve this, other than changing ISP. We have received reports that emails to btinternet.comemail addresses are being blocked. (The fix did not work until I had quit Mail and relaunched it. I anybody else having this problem. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 11h05. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I have a group of 14 people set up under Outlook 365. 13h18. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 23-04-2021 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 09-07-2019 BT need to deal with this at a high level, NOT an individual user's account. It's reassuring not to be alone. 26-08-2021 And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Policies vary between broadband providers. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If you're having problems, try logging in to webmail. I can take the same message and copy it into gmail and send from there and it gets through with no problem. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 15h31. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Townman, Gandalf. for DISH Protect Silver unless you call to cancel. on I've got a "failed delivery message". But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. iPad is working ok. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 23-04-2021 09-07-2019 I spoke too soon. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Just one other thing that might be relevant. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. For those that aren't arriving, things obviously get a little more involved. We receive the following message when we try to send from our Mac. 15h33. Tried on various devices with same result. 15h24. - last edited on http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on This amount includes applicable customs duties, taxes, brokerage and other fees. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Thank you anyway. If I changed my email address I would be bound to lose something important. Email: timforrester@btinternet.com. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TalkTalk allows you to access your email account for 12 months after you switch.
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