You are solely responsible for obtaining the legal rights to make use of such content, materials, and any derivative works used with the HomeWAV Software, you further agree to comply with the Acceptable Use Policies set forth below. Facility Network Users means those of Facilitys affiliates, employees, agents, inmates, and other individuals who the Facility authorizes to access and use the HomeWAV Software through the Facility Network, subject in all cases to each individuals affirmative acceptance of and compliance with this EULA. We offer a variety of safe, easy-to-use features for fully registered and approved visitors, including: Looking to schedule an on-site or lobby visit? That was not accurate. HomeWAV is a tool to allow those incarcerated to visit with families and friends. License. The following table shows the categories of personal information we have collected in the last 12 months. Here are seven tips for a seamless experience. Find a location near you using the TouchPay Locater. Inmates can read and share magazines with other inmates, helping them to make friends. The state put a protection order on my boyfriend to protect me from him and now he is in jail for violating it as well as was I for being together. For more information, please review GoLookup Terms of Use. IN NO EVENT WILL HOMEWAVS TOTAL LIABILITY EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO HOMEWAV FOR YOUR ACCESS IN THE PRIOR 12 MONTH PERIOD OR (B) U.S. $5.00. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. A FACILITY MAY DESIGNATE AN AUTHORIZED ADMINISTRATOR TO ACCEPT THIS EULA ON ITS BEHALF AND TO CREATE A FACILITY NETWORK. You may not: (a) copy, decompile, reverse engineer, disassemble, alter, translate, attempt to derive the source code of, modify, or create any derivative works or other Modifications of the HomeWAV Software or any part thereof; (b) use the HomeWAV Software outside of the scope of the license; copy or reproduce the HomeWAV Software except on supported devices as described in this EULA; (d) sell, assign, license, disclose, distribute or otherwise transfer or make available the HomeWAV Software or any copies of the HomeWAV Software in any form to any third parties (excluding Facility Network Users); (e) remove or alter any proprietary notices or marks on the HomeWAV Software; (f) circumvent or disable any technological features or measures in the HomeWAV Software; (h) develop a product that is similar to the HomeWAV Software, or operate a service bureau; or (i) combine the HomeWAV Software with any other software programs or create any combination products using the HomeWAV Software. 1) Go to Account. To exercise any of the rights mentioned above, please send an email to support@homewav.com or a letter to HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, MO 63146 with California Consumer Privacy Rights Request in the subject line or body of the email or letter. The co-defendant purchased the rifle after filling out required paperwork indicating he was the actual buyer of the rifle, when in fact he was acquiring it at the request and direction of Durazo. Limitation of Liability: NEITHER THE COMPANY NOR ANY OTHER INDEMNIFIED PARTY ARE OR Profile reflecting a persons preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? the right not to be discriminated against for exercising any of these rights. Express any concern you have about our use of your data. IN NO EVENT WILL HOMEWAV BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR CONTINGENT DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES. We use cookies to ensure that we give you the best experience on our website. Video Call with Your Loved One: When you are both available, your loved one can call you through our secure app or website portal. Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much. HomeWAV offers support services to Facilities pursuant to the applicable Facility Agreement. Even better youllonly pay for theHomeWAVminutes you use, as there are no plans, packages, or hidden fees. A breach of any of these Acceptable Use Policies is a material breach of this EULA for which we may immediately terminate your user account and seek legal damages and equitable relief. First of all, the inmate's voice plays from the small speaker that you're supposed to put your phone up to during a call, not the regular speaker that allows you to hear a person and see their face at the same time. TTM: TTM funds will be refunded less 10% of the remaining balance to the last card used for each third-party user. This includes information regarding inmates downloaded and copied from the Arizona Department of Corrections, Rehabilitation & Reentry website. 1. Visit your local PayNearMe location to add funds. This information is used to provide and offer services to you. We offer four simple ways to add credit. The processing time to refund credit cards usually requires 2-5 business days but will vary depending on the cardholders bank. Code 1798.80(e)). TrustLogo("https://www.positivessl.com/images/seals/positivessl_trust_seal_md_167x42.png", "POSDV", "none"); Subscribe to Wire of Hopes Newsletter , Prison Penpal Advanced Search This End User License Agreement (EULA) is a binding legal agreement between HomeWAV, LLC (HomeWAV, we, us or our) and each individual user and legal entity that downloads, uses, and/or distributes to its users a copy of the proprietary HomeWAV Software (collectively, you or your or end user). Whether you would like to chat from the comfort of your own home or anywhere youre connected to the internet, HomeWAV makes connecting with your loved one via video, messaging, and voice possible. Your loved one will be able to use these funds to call those on their approved phone list. use any device, software, or routine that interferes with the functioning of the HomeWAV Software; are available in their housing areas daily from 6:30 AM to 11:00 PM. IF YOU ARE AN INDIVIDUAL USER, THE FOLLOWING APPLIES TO YOU: All Rights Reserved. This has been the best customer service I have ever recieved. Chavez, Durazos co-defendant, pleaded guilty to Smuggling Goods from the United States and Making False Statements in Connection with the Purchase of Firearms. Prosecutors will even go so low as to put informants in your cell, or even in the van on your way to court. If HomeWAV and the Facility confirm that this is a Privileged Communication, that communication will be flagged as such, and will not be recorded or monitored. The Company may disclose any information collected, including personally identifying information as necessary to provide and bill for the products and services you order (including, without limitation, by providing information to collection agencies); as required by applicable law or governmental regulation, court order, subpoena, search warrant or other legal process; or in the case where the Company reasonably believes that failure to disclose information will lead to imminent harm to the Company, you or others. 3. To make a deposit via telephone, please call toll free 1-866-355-9593. UNLESS WE MUTUALLY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSONS OR PARTYS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. Under no circumstances will HomeWAV be liable in any way for any Third Party Content, including, but not limited to, any errors or omissions in any Third Party Content, any loss or damage of any kind you incur from using any Third Party Content, or the failure of such Third Party Content to work properly. Also very easy to use. $ ! Notwithstanding a Facilitys rules or policies to the contrary, Facility Network Users must be provided a reasonable opportunity to review and accept this EULA, and a copy of this EULA must be provided to the Facility and all Facility Network Users. You acknowledge that HomeWAV Software is of U.S. origin. cash kiosks located at each jail facility, You can place money on an inmates account using the inmates If we offer phone services at your facility, the inmate will be able to call your phone with Talk to Me Funds. THE COMPANY IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. To ensure equity, profiles are sorted randomly. License Restrictions. HomeWav offers an easy-to-use, cost-effective inmate communication . I've tried other companies who offer similar services but the quality of their finished products was terrible. Safety starts with understanding how developers collect and share your data. Be sure to have a strong Wi-Fi signal for the best video quality. 2. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate, any part of it, or of these Terms including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Terms is void or voidable. 9. YOU MUST AFFIRMATIVELY ACCEPT THE MOST CURRENT VERSION OF THIS EULA IN ORDER TO USE THE HOMEWAV SOFTWARE. Written notification should be mailed by certified mail to: HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, Mo 63136. Some personal information included in this category may overlap with other categories. From HomeWAV's app or online dashboard, you can either view available funds or add and transfer funds. Direct scheduling for lobby and on-site visits, An easy view of inmate availabilityandnotifications. You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose. Log into your approved HomeWAV account, have funds available, and wait for your loved one to initiate a call. THE HOMEWAV SOFTWARE IS PROVIDED AS IS AND AS AVAILABLE AND YOUR USE OF THE HOMEWAV SOFTWARE IS AT YOUR SOLE RISK. Creative examples for socializing with incarcerated individuals, which can be done virtually or in-person, include: In most cases, your account will be reviewed by the correctional facility within 24 to 48 hours. Professional or employment-related information. Add Funds via Phone Pay at PayNearMe Location Please enable JavaScript in your browser for a better user experience. more efficiently, HomeWAV provides video and voice calling resources. Skip the hassle of getting visit approval from the facility, and your loved one can directly approve the visit based on their availability. (We highly suggest a strong Wi-Fi connection and a headset for the best results.). FromHomeWAVsapp or online dashboard, you can either view available funds or add and transfer funds. But we still get charged. Especially Courtney! HomeWAV is a cost effective and innovative way to allow those incarcerated in Detention Facilities across the country to visit with their families and friends in a home environment without the hassle of traveling or setting up an appointment to visit the inmate at the facility. Information we collect automatically: Please see policy on Cookies, below. I recommend you to everyone in my situation. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. Oh my Lord this app is awful. Any funds remaining after all credit card transactions have been reversed will be refunded by check in care of to the address provided by the inmate. Creative examples for socializing with incarcerated individuals, which can be done virtually or in-person, include: 1. Facility is responsible for communicating all questions and requests from end user to support services. Watch outfor inmates with a cast, a sling, or wheelchairs (could be there is a hidden recording device inside). Durazo then purchased a 9mm pistol from another licensed firearms dealer. Instead, voice and video calls are initiated from your loved one when they have access to a HomeWAV kiosk or tablet. You may not use the HomeWAV Software or your user account: in violation of any federal, state, local, or international law, treaty, or regulation of any country; The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal history. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. FromHomeWAVsapp or online dashboard, you can either view available funds or add and transfer funds. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. A Douglas man, Kevin Durazo, was sentenced last week to 24 months in prison after pleading guilty to one count of Aiding and Abetting Making False Statements in Connection with Acquisition of a Firearm and one count of Making False Statements in Connection with Acquisition of a Firearm. Frequently Asked Questions Redeem your Talk To Me bonuses by following options. Please review the Facility Agreement. Ownership Rights. for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, soliciting, or asking for personally identifiable information; During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. While nothing can take the place of in-person visitation, advancements in technology can help bridge the gap between you and your incarcerated loved one by allowing video calls with someone in jail. HomeWAV Website Sign in and add funds directly through our website. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Add Funds to Your Account: You can also add funds to your incarcerated loved ones HomeWAV account through the website, mobile app, a PayNearMe kiosk, or through our automated phone payment system. We encourage our users to be aware when they leave the Website and to read the privacy policies of other sites accessed or visited. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" button at the top of the HomeWav webpage or by coming onsite and using the HomeWav kiosk in the front lobby. Video calls for most facilities range from 10-50 cents per minute. initiate a denial-of-service attack or a distributed denial-of-service attack or otherwise attempt to interfere with the proper working of the functioning of the HomeWAV Software. All information is provided without warranty of any kind. Click on the Green + on the bottom of the screen and pick "Add Funds 3. THE COMPANY DOES NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. See our tips. Thank you! Visit the TouchPay website to make a deposit online. A Privileged Communication must be identified as such by the individual asserting the privilege (your attorney) when that individual registers as a user or when scheduling the communication. (usually within one hour). You may not share your user account, profile, login, or password with any other person. Box 7717 If you tell them something juicy enough, they'll call their attorneyand provide the information they heard from you. YOU AND THE COMPANY AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND THE COMPANY ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON- SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. If you do not have a card saved in the system, you need to enter the correct information below. We have the right at any time and in our sole and absolute discretion to disable your access to Third Party Content. Add Funds via App Pay by Phone Sign in to call our secure toll-free support number and use option one to add funds. 11. The biggest no-no in jail is to talk about your case. HomeWAV will not be liable for any loss or damage arising from your failure to comply with the terms of this Section. Effective Date means the date that you download the Software on your own behalf or on behalf of the Facility. Difference between "Talk to Me" and "Inmate HomeWAV Funds" . You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. The inmate may either select to initiate an immediate refund back . See our tips. There are no third party beneficiaries to this EULA. There is a $1.00 charge for adding funds via phone. The detailed information for Homewav Account is provided. THROUGH THE WEBSITE IS PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Waiver and Severability. HomeWAV Voice cannot call pagers, internet phones, etc. If the Company changes any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. 18. Usage of a cookie is in no way linked to any personally identifiable information. You agree and understand that use of the HomeWAV Software may be subject to limitations beyond our control. - HomeWAV End-User License Agreement Your email address will not be published. Changes and updates to Privacy Policy: We will change and update the privacy provisions of these Terms from time to time. So I'm at home and I decided to enter my first, middle, and last name into Google to see what came back. 20. Information Collection, Use, and Sharing: The Company is the sole owner of the information collected on the Website or in any manner relating to the Website. 5. Looking for an inmate or information about a facility? (These terms have special meanings under the Fair Credit Reporting Act, 15 USC 1681 et seq., ("FCRA"), which are incorporated herein by reference.) Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with the Company through arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. You understand that HomeWAV may, in its sole discretion and at any time, discontinue providing the HomeWAV Software. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Add Funds via Website HomeWAV Mobile App Download the Android or iOS app, sign in, and add funds with the mobile app. If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. GoLookUp does not provide consumer reports and is not a consumer reporting agency. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. When you submit sensitive information via the Website, we take reasonable measures to protect such information both online and offline. Subject to the Companys contractual and/or legal responsibilities, as well as any applicable legal exception, you may do the following at any time by contacting us via the email address or phone number given on the Website: Access what data we maintain about you, if any. Indemnification: You agree to indemnify, defend and hold the Company, its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives (Indemnified Parties) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these terms and conditions; (b) any allegation that any information you submit or transmit to the Website infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of the Company; and/or (d) your activities in connection with your use of this site. HomeWAV has vested in each Facility the ability to exercise certain administrative controls over the use of our HomeWAV Software on their Facility Network. People in jail have usually not been sentenced yet. Sorry, we do not recognize that username and password combination. Third-Party Content (music, movies, games, etc..) accessed through HomeWAVs software will only be available to users for the specified rental period and while the user is housed at the facility. Subject to the applicable terms in the Facility Agreement, and a Facilitys rules, policies, and local laws, each Facilitys Authorized Administrator shall create and assign Facility Network User accounts for those Facility Network Users who are approved by Facility. Site Map, Wire of Hope East Coast C.Protected classification characteristics under California or federal law. Force Majeure: The Company shall not be deemed in default or otherwise liable under these Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by the Companys default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under the Companys control. HomeWAV will maintain the HomeWAV Software in a workmanlike manner, with necessary security safeguards. User Content. kiosk, or through our automated phone payment system. By Telephone for Commissary Deposits: JailFunds 1-855-836-3364 Vehicle Tow Impound: Vehicle tow-in information (providedthe Hendricks County Sheriff's Office is the arresting agency) can be obtained from the Administrative Office at (317) 745-6269 during business hours or the jail after hours. Change/correct any data we maintain about you. In the event of any inconsistency or conflict between this EULA and any other agreements between us, the terms of this EULA shall prevail as it relates to your use of the HomeWAV Software. Send magazines, photos, letters and much more. Refunds are generated automatically when a third-party user deletes an inmate from their account, when an inmate is removed from a facility, or when a facility is decommissioned. With video calls, you can keep your loved one up-to-date about what is happening in your life and feel a bit closer, even while they are incarcerated. eMessaging features are less than one cent per character. We won't be needing the InmateAis service anymore. You will need to upload a profile picture of yourself that is head-on, from the shoulders up, and without filters or edits, as well as a government-issued ID like your license, state ID, or passport. The best ruleto follow:Anything you say to anyone, can and will be used against you in court. We offer four simple ways to add credit. 3. Inmate General Funds (IGF): Inmate General Funds are deposited by any user into an inmate's account and used by the inmate for communications with any third-party user. And then most of the time he can't hear me at all! Information you provide to us: Through our Website, our customer support center, and/or otherwise in connection with our services, you may provide us with certain personal information in order to set up an account, contact us, request information, access information or subscribe to products or services. This process is similar to the one you would need to go through to visit in-person and gives facility staff the awareness of who inmates are speaking with. You are responsible for safeguarding and maintaining the security of your login credentials and user account. Allocation of Risk: You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this EULA reflect such allocation of risk. At HomeWAV, we truly believe in the power of connection. If your account is not accepted, please contact the detention facility. The Company collects certain information from you when you use the Website, request information about our products and services, establish an account, request information, or ask to be included in an email or other contact list. . 4. Refunds may be requested manually by logging into your account and choosing the refund request option in the account menu. 17. Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. Contact Wire of Hope Additional Terms for Facility Authorized Administrator. A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, drivers license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
